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Legal

Complaints

Last updated 8 November 2026

If something has gone wrong, we want to know. Here is how to raise it and where you can turn if we cannot solve it together.

How to complain

Write to the company that provided the service, and include your name, your case or invoice number, what happened and what you would like us to do.

  • Visa services: Sweden Relocators AB, info@swedenrelocators.se, or through the messages in the portal
  • Please include your client ID from the portal

What happens next

We confirm that we have received your complaint, look into it with the people involved and reply with our view and what we will do.

If we cannot agree

  • Consumers in Sweden can turn to the National Board for Consumer Disputes (Allmänna reklamationsnämnden, ARN).
  • Consumers in Denmark can turn to the Danish consumer complaints system at Nævnenes Hus.
  • For a dispute with a company in another EU country, the European Consumer Centre in your country can help.
  • Complaints about personal data can be made to IMY in Sweden or Datatilsynet in Denmark.

Decisions by authorities

A complaint to us does not change a visa decision. If a visa is refused, the refusal letter explains the reasons and how to appeal, and the deadline and procedure depend on the country that decided. For Schengen visas, the refusal must state the reasons and the right to appeal (Regulation (EC) No 810/2009, the Visa Code, Article 32). We can help you prepare a new application or an appeal.